Privacy Policy
How we collect, use and protect your data.
This Privacy Policy explains how LiveOn collects, uses, shares and protects your personal information when you visit our website, create an account, make a purchase, or contact us for customer support. By using our website or products, you agree to the practices described in this policy.
Collection of Personal Information
We collect personal information that you provide to us when you create an account, make a purchase, or contact us for customer support. This information may include your name, email address, contact number, shipping address, and payment information. We also collect information automatically when you use our website, including your IP address, browser type, and operating system.
Use of Personal Information
We use your personal information to provide you with the products and services you have requested, process your orders, communicate with you about your orders and account, and provide customer support. We also use your personal information to improve our website and products, and to personalise your experience.
Sharing of Personal Information
We do not sell or rent your personal information to third parties. We may share your personal information with our trusted service partners who assist us in providing our products and services, such as payment processors, shipping companies, and customer support providers. We also share your personal information with our business partners for marketing purposes, but only if you have opted in to receive marketing communications from us.
We may also disclose your personal information to comply with legal obligations, enforce our terms and conditions, or protect our rights, property, or safety, as well as those of our customers and other third parties.
Data Retention
We retain your personal information for as long as necessary to provide you with our products and services, comply with legal obligations, resolve disputes, and enforce our terms and conditions. If you wish to have your personal information removed from our system, please contact us at the email address provided at the end of this Privacy Policy.
Data Security
We take appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We use industry-standard encryption to protect your payment information during transmission, and we store your personal information on secure servers.
Children’s Privacy
Our website is not directed to children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If you are under the age of 18, please do not use our website or provide us with any personal information.
Third-Party Websites
Our website may contain links to third-party websites that are not operated by LiveOn. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review the privacy policies of those websites before providing them with any personal information.
Cookies
We use cookies and other tracking technologies to improve your experience on our website, analyse website usage, and personalise your experience. Cookies are small data files that are placed on your device when you visit our website. You can control the use of cookies through your browser settings.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our website prior to the effective date of the changes. Your continued use of our website or products after the effective date of any changes to this Privacy Policy constitutes your acceptance of the changes.
Why does LiveOn have this policy?
We are committed to being transparent about how your personal information is handled. This policy sets out our practices so that you understand what data we collect, how it is used, and the choices available to you. We may update this Privacy Policy from time to time, and where material changes are made we will notify you by email or by posting a notice on our website prior to the effective date of the changes.
Contact Us
Need more help? If you have any questions or concerns about this Privacy Policy, or if you wish to utilise your rights with respect to your personal information, please contact us at info@liveon.ae or through our Contact page.