Shipping Policy
Delivery times, coverage and costs.
At LiveOn, we are committed to providing our customers with high-quality products and a seamless online shopping experience. As part of our commitment, we have developed a comprehensive shipping policy to ensure that our customers receive their orders promptly and efficiently. Below are details about our shipping process, shipping options, delivery times, and international shipping.
Shipping Process
Once you have placed an order on our website, our team will process it within 24–48 business hours, depending on whether it is a domestic or international shipment. We will then prepare your order for shipment and provide you with a tracking number once it has been shipped.
Shipping Options
We offer several shipping options to meet your needs:
- Standard Shipping: Our standard shipping option is free for all orders over 100 AED or equivalent within the UAE. Orders under 100 AED will incur a nominal shipping fee. Standard shipping typically takes 2–4 business days for delivery.
- Expedited Shipping: If you need your order to arrive faster, we offer expedited shipping for an additional fee. The cost of expedited shipping varies depending on the size and weight of your order and your location. Please note that expedited shipping is only available for orders within the UAE.
Delivery Time
Our delivery times vary depending on your location and your chosen shipping option. Our standard shipping option typically takes 2–4 business days for delivery within the UAE. Expedited shipping options are available for faster delivery, such as same-day or next-day delivery.
International Shipping
We are proud to offer international shipping to customers outside of the UAE. International shipping rates vary depending on your order’s size, weight, and location. Please note that international orders may be subject to customs and import duties, which are the customer’s responsibility. Delivery times for international orders may vary and depend on local customs procedures.
Order Tracking
Once your order has been shipped, we will provide you with a tracking number so you can track the progress of your delivery. You can track your order on our website by entering your tracking number in the designated area.
Damaged or Lost Packages
In the unlikely event that your order is lost or damaged during shipping, please contact us immediately at info@liveon.ae. We will work with you to resolve the issue and ensure that you receive a replacement or refund as soon as possible.
Returns and Exchanges
Please refer to our Returns, Exchanges and Refund Policy for information on returning or exchanging your order.
Return Shipping Costs
Shipping Rates in Dubai and Other Emirates of the UAE
We are pleased to offer a warranty on all our products. If you encounter any issues, please follow these instructions to arrange for a repair. Please note that return shipping costs are the customer’s responsibility.
Procedure
- Form Submission: Complete the shipping form and upload a clear picture of the product showing the issue along with the purchase invoice.
- Review: Our staff will review your information and assess the product.
- Rate Calculation: The shipping cost will be calculated based on the review, which typically takes 24 to 48 hours.
Shipping Rates
- Dubai: The shipping fee is 30 AED.
- Other Emirates: Shipping rates vary based on your location.
By following these steps, you can ensure your product is shipped for repair efficiently and at the correct rate. To begin a repair request, please visit our Warranty Claim page.
Conclusion
We strive to provide our customers with a seamless and hassle-free online shopping experience. Our shipping policy is designed to ensure that your order is processed and delivered to you in a timely and efficient manner. If you have any questions or concerns about our shipping policy, please contact us at info@liveon.ae or through our Contact page.